Refund policy
The buyer will have a period of 30 calendar days to notify his desire to withdraw one or more products from his order.
To start a return process, you must download, fill out and return the return form by email to info@yotsubamoto.eu, which you can download from this link: Return Form. Before sending the product you must wait for the acceptance of the refund process.
All merchandise must be returned in perfect condition, without having been modified, customized, or used by the customer, in its original packaging in perfect condition and protected so that it is not received with seals or adhesive transport tapes. To return your product, you must send it by mail to: Mundo Talio SL. Cami de Sagraments, 65. Nave 1. Abrera, 08630, Barcelona. Spain. Shipping costs to return your item are at your own expense. Depending on where you live, the time it takes to receive your product exchange may vary. If you are shipping an item over €75, it is recommended that you use a trackable shipping service or purchase shipping insurance. We do not guarantee that we will receive the return of your item.
If once the product in Mundo Talio, it does not arrive in perfect condition in which it was delivered, the return will be denied and you will be informed by email. In such a case, the merchandise will be returned to the customer upon payment of the return transportation costs to the customer.
Once the product has been received at our facilities and its correct state has been verified, Mundo Talio has a period of 7 days to make the payment of the return. Only the products will be paid and not the shipping costs. Late or missing refunds (if applicable). If you still haven't received a refund, first check your bank account again. Then contact your credit card company. It may take some time before your refund is officially posted. Then contact your bank. Processing time is often required before a refund is posted. If you have already done all of the above and still have not received your refund, you can contact us at info@yotsubamoto.eu
To start a return process, you must download, fill out and return the return form by email to info@yotsubamoto.eu, which you can download from this link: Return Form. Before sending the product you must wait for the acceptance of the refund process.
All merchandise must be returned in perfect condition, without having been modified, customized, or used by the customer, in its original packaging in perfect condition and protected so that it is not received with seals or adhesive transport tapes. To return your product, you must send it by mail to: Mundo Talio SL. Cami de Sagraments, 65. Nave 1. Abrera, 08630, Barcelona. Spain. Shipping costs to return your item are at your own expense. Depending on where you live, the time it takes to receive your product exchange may vary. If you are shipping an item over €75, it is recommended that you use a trackable shipping service or purchase shipping insurance. We do not guarantee that we will receive the return of your item.
If once the product in Mundo Talio, it does not arrive in perfect condition in which it was delivered, the return will be denied and you will be informed by email. In such a case, the merchandise will be returned to the customer upon payment of the return transportation costs to the customer.
Once the product has been received at our facilities and its correct state has been verified, Mundo Talio has a period of 7 days to make the payment of the return. Only the products will be paid and not the shipping costs. Late or missing refunds (if applicable). If you still haven't received a refund, first check your bank account again. Then contact your credit card company. It may take some time before your refund is officially posted. Then contact your bank. Processing time is often required before a refund is posted. If you have already done all of the above and still have not received your refund, you can contact us at info@yotsubamoto.eu